Build a Swarming Pilot Project – Phases 1-3

This storyboard will help you build a swarming pilot project to reconfigure service support to align with the DevOps and Agile approach to service while minimizing risk...

Build a Swarming Pilot Project – Phase 1: Assess Readiness

This phase of the blueprint, Build a Swarming Pilot Project, will help you determine the organizational readiness for introducing swarming support.

Build a Swarming Pilot Project – Phase 2: Create a Pilot

This phase of the blueprint, Build a Swarming Pilot Project,will help you build your pilot project plan, including defining the scope and key milestones.

Build a Swarming Pilot Project – Phase 3: Build a Process

This phase of the blueprint, Build a Swarming Pilot Project,will help you define and build the swarming process for your pilot project, including ticket handling...

Build a Service Support Strategy – Phase 3: Develop Recommendations

This phase of the blueprint Build a Service Support Strategy will help you identify key initiatives to improve the service support function and align it with...

Build a Service Support Strategy – Phase 2: Assess Current State

This phase of the blueprint Build a Service Support Strategy will help you identify critical success factors for the service support function and assess the current...

COVID-19: Don’t Panic – Prepare

IT must take the lead to prepare for the potential risks and impact of the recent outbreak of COVID-19, a strand of coronoavirus.

Develop a COVID-19 Pandemic Response Plan Storyboard

COVID-19 has been declared a pandemic. IT departments must do their part to develop a pandemic response plan.

Reinforce End-User Security Awareness During Your COVID-19 Response Storyboard

Augment your security and training program with considerations for remote users during the COVID-19 pandemic.

Prepare Your Organization to Successfully Embrace the “New Normal” Storyboard

Many of the organizational changes wrought by COVID-19 are here to stay: enact a plan to adapt to them successfully.
Visit our COVID-19 Resource Center and our Cost Management Center
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