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This storyboard will help you build a swarming pilot project to reconfigure service support to align with the DevOps and Agile approach to service while minimizing risk...
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This phase of the blueprint, Build a Swarming Pilot Project, will help you determine the organizational readiness for introducing swarming support.
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This phase of the blueprint, Build a Swarming Pilot Project,will help you build your pilot project plan, including defining the scope and key milestones.
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This phase of the blueprint, Build a Swarming Pilot Project,will help you define and build the swarming process for your pilot project, including ticket handling...
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This phase of the blueprint Build a Service Support Strategy will help you identify key initiatives to improve the service support function and align it with...
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This phase of the blueprint Build a Service Support Strategy will help you identify critical success factors for the service support function and assess the current...
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IT must take the lead to prepare for the potential risks and impact of the recent outbreak of COVID-19, a strand of coronoavirus.
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COVID-19 has been declared a pandemic. IT departments must do their part to develop a pandemic response plan.
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Augment your security and training program with considerations for remote users during the COVID-19 pandemic.
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Many of the organizational changes wrought by COVID-19 are here to stay: enact a plan to adapt to them successfully.
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