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This project includes advice for managers on how to successfully deliver training and how to embed the habits afterward. It also directs managers on how to use...
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Read through this mini-blueprint to learn the impact of the COVID-19 pandemic on service desk operations and the key initiatives to facilitate help desk agent work and...
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Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.
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This phase will help you identify your service desk challenges and strengths, review service support best practices, determine your operations metrics and identify ticket...
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This phase will discuss building blocks of incident management process, incident workflows, ticket handling guidelines, prioritization and escalation guidelines.
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Leverage this phase for better understanding of request fulfillment process including service request workflows, proceeding with better knowledge management and...
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Now that basic service desk processes are discussed, this phase will help you establish a clear service desk roadmap for each task, define timeline and ownership, and...
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Develop processes, procedures, and policies to effectively manage cloud costs.
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This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you set recovery objectives.
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This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you outline a recovery workflow and address risks and gaps.
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