Infrastructure & Operations

Building Info-Tech’s Chatbot

If you had to start entirely from scratch, with no team or AI technology, how would you start building an AI chatbot? How would you do it in 12 months?

Survey Says: Insights From the Service Desk Satisfaction Diagnostic

Discover key findings from our Service Desk Satisfaction Survey pilot, highlighting what users love, what frustrates them, and where we've seen the biggest opportunities to...

Run IT By the Numbers

Learn more about adopting a CEO mindset and running IT by the numbers in this LIVE 2025 keynote presentation.

Adaptive IT Leadership in Action

Adaptive IT Leadership in Action Deck – Explore an introduction to the Adaptive IT Leadership program, which is designed to help IT leaders embrace their evolving role as...

The Rise of AI Agents Deck

​AI agents have evolved beyond basic language models to systems capable of executing end-to-end tasks. Learn about essential readiness checks, evaluation metrics, and...

IT Spend and Staffing Benchmarking Keynote Presentation

As organizations increasingly adopt AI, CIOs now have increased expectations placed upon them, including digital transformation and AI innovation.

The AI Vendor Landscape in IT Keynote Presentation

​Virtually every organization today recognizes that AI is critical to their future success. Yet many still struggle to define a clear AI strategy and navigate the rapidly...

IT Spend and Staffing Benchmarking 

As organizations increasingly adopt AI, CIOs now have increased expectations placed upon them, including digital transformation and AI innovation. As such, many...

The AI Vendor Landscape in IT

Virtually every organization today recognizes that AI is critical to their future success. Yet many still struggle to define a clear AI strategy and navigate the rapidly...

Build Your AI Risk Management Roadmap Deck

AI solutions introduce transformative potential, as well as financial and reputational risks that must be mitigated. Take a proactive stance against AI threats by...
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