Infrastructure & Operations

Choose a Right-Sized Contact Center Solution

Exploring the vendor landscape for contact center solutions is complicated, with a variety of metrics to consider within a service level agreement. This note helps narrow...

Stabilize Release and Deployment Management – Executive Brief

A quality release and deployment management practice should not be measured solely on efficiency. The primary target of release management is to improve the stability of...

Stabilize Release and Deployment Management – Phase 1: Analyze Current State

Release management improvement begins with assessment of the current state. A solid understanding of how core operational processes are actually functioning within the...

Release Management Project Roadmap Tool

Use this tool to organize and monitor project work on improving your release management practice.

Release Management Workflow Library

This workflow library will help your team walk through the release management lifecycle and map out what happens at each stage.

Stabilize Release and Deployment Management – Phase 2: Release and Deployment Planning

In simple terms, release planning puts all the pertinent pieces in one place and defines the what, why, when, and how a release will happen.

Stabilize Release and Deployment Management – Phase 3: Build, Test, Deploy

This phase of the blueprint will help you take a holistic and comprehensive approach to effectively designing and building releases and getting everything right the first...

Stabilize Release and Deployment Management – Phase 4: Measure, Manage, Improve

This phase of the blueprint will help you determine desired goals for release management to ensure both IT and the business see the benefits of implementation.

Release Management Policy

Use this policy template to define and support your organization's release and patch management program.

Release Management Standard Operating Procedure

The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...
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VL Methodology