Infrastructure & Operations

Managed Print Services RFP Template

Use this request for proposal (RFP) template to invite prospective vendors to submit a proposal to supply multifunction printers or provide fully managed printing services. 

Printer Policy Template

Use this printer policy is to facilitate the appropriate and responsible business use of its printer assets as well as control printer cost of ownership by preventing...

Passwordless Authentication

End users have 191 passwords to remember – can infrastructure and operations make life better for users while actually enhancing security? Understand the realizable...

Passwordless Authentication Storyboard

End users have 191 passwords to remember – can infrastructure and operations make life better for users while actually enhancing security? Understand the realizable...

Take Action on Service Desk Customer Feedback Storyboard

Learn how to set up a customer feedback program for your service desks.

Sample Size Calculator v2

A tool to calculate the sample size needed for your survey.

Transactional Service Desk Survey Template

Use this template to design or write your transactional (ticket) satisfaction survey.

End-User Satisfaction Survey Review Workflows

This template will help you map out the step-by-step process to review collected feedback from your end-user satisfaction surveys, analyze the data, and act on it.

Take Action on Service Desk Customer Feedback

Understand how and why to measure customer satisfaction with the service desk, then design both a transactional and relationship survey to collect feedback, and build a...

Enterprise Storage Solution Considerations

Enterprise storage has evolved with more options than ever. The traditional storage vendors are not alone in the market and the solutions they offer are no longer...
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