Infrastructure & Operations

Get Started With FinOps

This blueprint will help you get started with your FinOps practice by identifying the roles and activities involved, then assigning ownership to each task to get each team...
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Get Started With FinOps Storyboard

This storyboard will help you define FinOps roles and structure of the FinOps and other teams, identify key activities, and assign ownership to each. It will also provide...

FinOps RACI Chart

This RACI chart tool will help you define and assess the current state of FinOps activities and assign ownership to each.

Collaborate Effectively in Microsoft Teams

Collaboration is as much an art as a science. IT can help users collaborate more effectively in Teams by removing friction – while still maintaining guardrails – for users...

Collaborate Effectively in Microsoft Teams Storyboard

Set up your users for Teams collaboration success. Create a process that improves their ability to access, understand, and maximize their use of your chosen collaboration...

Microsoft Teams End-User Satisfaction Survey

Use this survey to capture end user feedback on their collaborative use of Microsoft Teams.

Microsoft Teams Planning Tool

An Excel tool to help you document the organization’s key collaboration use cases, and prioritize which Teams apps to implement and encourage adoption on.

What Is Zoom in 2023?

This post provides a review of Zoom’s 2023 conference, Zoomtopia 2023. Core aspects covered include what major product releases and upgrades Zoom announced at Zoomtopia...

Service Desk Consolidation Project Charter Template

Use this template to organize the service desk consolidation project and communicate the scope and parameters.

Service Desk Consolidation Strategy Template

Use this template to document the consolidation project’s objectives, current and target state, and transition plan.
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