Drive Ongoing Adoption With an M365 Center of Excellence Storyboard

Author(s): John Donovan, John Annand

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Having a clear vision of what you want to accomplish with your Microsoft 365 CoE is key to establishing best practices and value-driven core competencies within the CoE.

  1. Clearly state your vision and mission and set clear goals that can be measured to demonstrate the M365 CoE’s importance and value.
  2. Utilizing SMEs or training SMEs is a key driver to ensuing that the organization is striving for excellence and not just going through the motions.
  3. The M365 CoE needs to be well funded, outcome driven, and well resourced with experts in their field who have a common goal to achieve results.

Define your CoE and what you are trying to accomplish and ensure you have KPIs at the center of the program, the M365 CoE should be somewhat decentralized, to avoid an “us versus them” mentality. Demonstrated improvements and competencies are among the areas that need early success. The M365 CoE needs to gain credibility within the organization. And of course, COMMUNICATE!

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Drive Ongoing Adoption With an M365 Center of Excellence

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