Infrastructure & Operations

Modernize the Network

It is difficult to find a holistic, modern network solution that delivers the services demanded by rapidly changing business and IT needs. Engage stakeholders and conduct a...
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Infrastructure Strategy and Roadmap Report Template

Use this template to create an executive presentation for business stakeholders.

Release Management Standard Operating Procedure

The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...

Re-Envision Enterprise Printing

Re-envision your enterprise print environment by documenting your current printer inventory, costs, and usage; identifying opportunities to reduce print; developing a...
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BCP Pilot Project Charter Template

Establish scope, roles, and requirements for a BCP pilot project.

DRP Incident Response Management Tool

Track your step-by-step incident response plan in real time.

Desktop Virtualization Project Plan

A project plan is an integral document to any initiative. This template will help clarify goals, determine guidelines, and establish milestones to keep a desktop...

Right-Size the Service Desk for Small Enterprise

Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service.
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Build an ITSM Tool Implementation Plan

An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...
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Proof of Concept Template

This template will help you put together a repository of the information necessary to complete a proof-of-concept project and present it to executives for approval and...
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