Infrastructure & Operations

Dual Screen Laptops Will Open the Door to Enterprise IT Innovation

At COMPUTEX 2019, Intel, Asus, and HP unveiled gaming laptop prototypes with two screens. Start a proof-of-concept now to boost your innovation credibility.

JIRA 8.0 Addresses the Need for Speed

Atlassian recently released JIRA 8.0 with the promise of much quicker application processing time and the ability to use the application on personal electronic devices.

Infinidat Promises Storage Bigger, Faster, Cheaper

Want large quantities of high-performance storage at a fraction of the usual cost? That’s what Infinidat is promising its customers.

Yes, You Should Do APM. Yes, It’s Getting Harder.

Application performance management (APM) is hard, but necessary. The vendor space is expanding because it addresses a real need.

Service Support Strategy Roadmap – Outsourcing Example

This tool provides an example of a service support strategy roadmap based on an outsourcing case study.

Build a Service Support Strategy – Phase 1: Design Target State

This phase of the blueprint Build a Service Support Strategy will help you review service support trends and identify relevant organizational goals.

Service Support Strategy Worksheet

This template will help you document the service support strategy as you work through the project blueprint.

Build a Service Support Strategy – Phase 2: Assess Current State

This phase of the blueprint Build a Service Support Strategy will help you identify critical success factors for the service support function and assess the current...

Build a Service Support Strategy – Phase 3: Develop Recommendations

This phase of the blueprint Build a Service Support Strategy will help you identify key initiatives to improve the service support function and align it with...

Service Support Strategy Roadmap

This tool will help you create a roadmap for key service support initiatives.
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VL Methodology