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Use this policy template to define and support your organization's change management program.
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Cutting costs can be an overwhelming and painful task, but knowing where to focus your efforts can make it easier. Take a look at our top ten favorite strategies. It...
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This blueprint reviews the characteristics, pros, and cons of cloud services, helping readers understand when to employ software-, platform-, and...
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The PlayBook is in the unfortunate position of having a lot of potential while its competitors, or at least competitor, have already reached theirs. It leaves a mixed...
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Defining help desk performance metrics can be difficult. Organizations with dedicated help desk environments must take the time to develop a performance tracking system...
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The iPad is being touted by Apple as a magical and revolutionary device. Does it live up to that designation? If not quite magical, it comes pretty close.
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Constraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing is hardly a new idea, many...
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Standard Operating Procedures (SOPs) are most commonly associated with military or manufacturing operations; however, they can be effectively utilized by any enterprise....
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You have a disaster recovery plan (DRP), but will it hold up in a real crisis? Testing the DRP is essential to determining whether it is under or over built, and whether...
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The server configuration policy establishes the standards, procedures, and restrictions for new servers being installed within the company.
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