Infrastructure & Operations

Server Backup Policy

The server backup policy protects data from loss or destruction in IT departments within companies. Without a server backup policy, a company’s assets are not as safe as...

Firewall Policy

Use this policy template to define and support your organization's firewall operations management.

Change Management Policy

Use this policy template to define and support your organization's change management program.

Top 10 Strategies for Reducing Costs

Cutting costs can be an overwhelming and painful task, but knowing where to focus your efforts can make it easier. Take a look at our top ten favorite strategies. It...

Printer Policy

The printer policy is essential for business function. This policy helps control printing practices and costs within the organization.

Define Your Cloud Vision

This storyboard will help you define a cloud vision that aligns your delivery methods with your organizational goals.
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BlackBerry PlayBook: First Look

The PlayBook is in the unfortunate position of having a lot of potential while its competitors, or at least competitor, have already reached theirs. It leaves a mixed...

Five Reality Checks: Before You Outsource Your Help Desk

Constraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing is hardly a new idea, many...

iPad Hands On Review

The iPad is being touted by Apple as a magical and revolutionary device. Does it live up to that designation? If not quite magical, it comes pretty close.

Beyond Beginner Help Desk Performance Metrics

Defining help desk performance metrics can be difficult. Organizations with dedicated help desk environments must take the time to develop a performance tracking system...
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