SOP 101: Standard Operating Procedures

Author(s): Laura Hansen-Kohls

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Standard Operating Procedures (SOPs) are an integral part of effective process management. To sell the idea to management, understand what SOPs are and what they can do to help the enterprise achieve operational goals.

The What?

SOPs are enterprise-specific documents that record the day-to-day activities performed in the work environment. SOPs achieve several benefits:

  • Document steps to complete individual procedures.
  • Define repeatable, auditable, and concrete business processes.
  • Identify enterprise systems and how these systems work together.
  • Combine to form a comprehensive management system.

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