Infrastructure & Operations

End-User Device Build Book Template

Document the different standard provisioning packages and device builds for your environment.

Zero-Touch Provisioning and Support Plan

Capture your zero-touch decision points and communicate their benefits to gain buy-in from your business stakeholders.

Simplify Remote Deployment With Zero-Touch Provisioning – Phases 1-3

Adopt zero-touch provisioning to provide better services to your end users. Read this storyboard to learn more.

Simplify Remote Deployment With Zero-Touch Provisioning – Executive Brief

Adopt zero-touch provisioning and patching to provide better support to remote workers.

Simplify Remote Deployment With Zero-Touch Provisioning

Adopt zero-touch provisioning to provide better services to your end users. Design the zero-touch experience, update your IT asset management practices, and manage your...
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End-User Device Management Standard Operating Procedure

This template, from the blueprints Pave the Road to Unified Endpoint Management and Simplify Remote Deployment With Zero-Touch Provisioning, will help you define the...

Alcatel-Lucent Enterprise Reports Positive Revenue Growth for Q2

On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.

Interview: Zendesk and the State of the CCaaS Market

John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service...

Meeting Type Decision Flowchart

Use this decision tool to determine whether to schedule an onsite, virtual, or hybrid meeting.

Checklist: Return to the Workplace

Use the template checklists in this tool to identify and assign your own tasks to support your organization's return to the workplace post-COVID-19.
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