Infrastructure & Operations

Wireless Carrier Overview: AT&T Mobility

AT&T Mobility offers competitive wireless voice and data services to businesses of all sizes across the US. When choosing a wireless service provider, consider the...

Xserve a Sound Bet in Apple Data Centers

Apple continues to update the hardware and software for its Xserve rack-mount server. For Apple Mac-centric businesses that want a robust and recognized basic workgroup...

Improve Desk-Side Support Workload by Up to 30% through Remote Desktop Controls

Remote desktop control saves valuable time and resources. Eliminating desk-side visits and reducing help desk workload by up to 30% can turn the help desk team into...

Laptops: Still Getting Stolen, Still Costing Organizations

(By Info-Tech Analyst James Quin- Printed with permission from Processor magazine www.processor.com). About two and half years ago, Info-Tech authored a note entitled...

Data Center Contractor Selection Scripted Interview

Data center facilities call for specific industrial design and engineering requirements to meet needs for fire-protection, power provisioning, stand-by power, cooling,...

Data Center Renovation Budget Tool

Renovating a data center can be a complex project that can be difficult to plan and scope for. Because a single renovation project generally cascades into multiple...

Data Center Renovation Contractor Scripted Interview

Data center facilities call for specific industrial design and engineering requirements to meet needs for fire-protection, power provisioning, stand-by power, cooling,...

Data Center Renovation Contractor Reference Checklist

Data center renovation projects can lead to unexpected complexity and require the assistance of mechanical engineers or contractors in planning and implementation stages....

Enterprise Collaboration Strategy Template

Use this template to document your vision, goals, and approach to communication and collaboration systems.

Service Desk Maturity Assessment

The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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