Infrastructure & Operations

ITSM Tool Training Schedule

Use the tool to create your new tool training roadmap.

Design Your Cloud Operations

Assess your current cloud maturity and your readiness and fit for new ways of working involved in cloud operations. Design a cloud operations organizational...
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Design Your Cloud Operations – Storyboard

This storyboard will help you assess your cloud maturity, understand relevant ways of working, and create a meaningful design of your cloud operations that will help...

Cloud Operations Design Sketchbook

Use this tool to capture the cloud operations design as you build it and review examples.

Cloud Maturity Assessment

Assess the intensity and cloud maturity of your IT operations for each of the key cloud workstreams: Consume, Host, and Build.

Cloud Operations Communication Plan

Identify stakeholders, what’s in it for them, what the impact will be, and how you will communicate the changes to your cloud operations.

Cloud Operations Organizing Framework: Executive Brief

Use this template to communicate the cloud operations diagram to key stakeholders.

Data Backup Moves Closer to Data Protection

The rise of cybersecurity risks has led backup vendors to evolve their products to counter these risks. This document describes the path to that change, what the new...

Data Backup Moves Closer to Data Protection Storyboard

What new features are being provided by backup vendors and who is providing them?

Define Requirements for Outsourcing the Service Desk

Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
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