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Use this tool to conduct and document a business impact analysis for your BCP.
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Prioritize business units for BCP planning, based on the severity and scope of business impact.
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Establish scope, roles, and requirements for a BCP pilot project.
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Safely pilot the capabilities of emerging Internet-of-Things (IoT) technologies in a highly secure and sensitive production environment. A quick win here will pave the...
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Capture must-have requirements early through best practices in requirements gathering, which you can adapt no matter what project management methodology you use.
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When it comes to great oxymorons, bare metal cloud has to rank right up there. After all, isn't abstraction and software fundamental to cloud computing? Here is how bare...
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Just as hypervisors and server virtualization appear triumphant in the data center, you may be hearing that virtual machines (VMs) will give way to containers. But the...
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The service desk is the face of IT. User satisfaction with IT in finance and insurance is largely influenced by the quality of the customer service the service desk...
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Faculty, staff, and students want better wireless internet. They don’t care how Wi-Fi is improved, just that it is. Upgrade wireless coverage, speed, and uptime in order...
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Service desk tickets are not all created equal. Distinguishing between different types of tickets is critical for reporting and service delivery. Don’t let generic ticket...
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