Infrastructure & Operations

Ticket Analysis Report

Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.

Service Desk Ticket Analysis Tool

Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.

Analyze Your Service Desk Ticket Data – Phases 1-3

Avoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes.

Analyze Your Service Desk Ticket Data – Executive Brief

Read our concise Executive Brief to find out how analyzing your service desk ticket data can improve your operations, add business value, and have a positive impact on...

Analyze Your Service Desk Ticket Data

Analyze your ticket data to continually mature your daily, weekly, and monthly service desk processes.
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UCaaS in 2022: Top Three Trends

This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer...

Cloud Service Provider Partner Program Comparison

In this storyboard, we have compared the partner program of the top three cloud service providers (AWS, Microsoft, Google), helping IT service providers to choose the...

Communications Guide Poster Template

Use this poster as a visual aid to guide users toward the best communication channel for different message types.

Meeting Challenges and Best Practices

Identify your organization's key meeting challenges and best practices to fix them.

Run Better Meetings – Phases 1-3

Hybrid, virtual, or in person – set meeting best practices that support your desired meeting norms. Begin to run better meetings by identifying your meetings' current...
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