Infrastructure & Operations

Infrastructure Trend Report 2017

IT infrastructure is changing wildly. Info-Tech’s trend report is an accessible source of information on developments in the infrastructure space, and it combines these...

Improve IT Operations Management – Executive Brief

If your organization sees discrepancies between its ability to carry out big-picture operational activities, and support day-to-day IT service delivery, you should...

Modernize the Data Center with Software-Defined Infrastructure – Phase 1: Establish a Vision and Assess Readiness

This phase of the blueprint, Modernize the Data Center with Software-Defined Infrastructure, will help you establish modernization goals and assess the current state of IT.

Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels

Document current IT operational procedures. Identify the metrics to track.

IP Telephony and UC End-User Survey Questions

This tool includes typical questions for an end-user survey intended to identify and gauge the awareness, attitudes, and propensity to adopt telephony and unified...

Build an ITSM Tool Implementation Plan – Phase 4: Deploy, Monitor, and Maintain the ITSM Tool

This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you train your users then deploy and maintain the tool.

DRP Recap and Results Template

Summarize and present key findings and recommendations from core DRP exercises and documents.

Prepare and Defend Against a Software Audit – Phase 1: Prevent an Audit

This phase of the blueprint, Prepare and Defend Against a Software Audit, will help you take preventative measures to reduce the risk of an audit.

DR Active Test Evaluation Survey

Ensure that key learning points and test results are documented through a test evaluation survey.

Effectively Acquire Infrastructure Services – Phases 1-4

This storyboard provides an end-to-end process to effectively acquire infrastructure services, from developing your requirements to developing the RFP, to managing the...
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