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As Zoom becomes the go-to web conferencing tool for remote workers during the COVID-19 pandemic, the limelight has brought scrutiny to Zoom’s security capabilities. This...
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IT must quickly identify the must-dos to allow a safe return to the office. During this webinar we will go through how to build a prioritized roadmap for safe reopening...
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Read this Executive Brief to understand why your organization can benefit from a structured hardware asset management program.
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Use this worksheet in conjunction with the Customer Service Training for the Service Desk training deck. Review the definition and proficiency levels of the customer...
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Use this training deck to deliver customer service training to your IT service desk team.
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The Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and...
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14
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A well-chosen help desk management application can improve resolution rates, streamline the escalation path, and reduce redundant work. Selecting a software package to...
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6
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Creating a Request for Proposal (RFP) for help desk software can be a time-consuming task. The RFP provides vendors with the relevant operational, functional, and...
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6
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With Storage VMotion, it is now possible to non-disruptively move storage volumes used by VMware virtual machines from one storage device to another. VMware users should...
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6
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Moves, Adds, and Changes (MACs) can be a big hassle if managed poorly. Control the process to reduce IT support costs and increase end-user satisfaction. Use these tips...
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7
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