Infrastructure & Operations

Application Support Analyst

The Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and...

Transplanting Your Data Center

Moving a data center can be a daunting task. Use this research note to help you plan the move and make it a success.

Slash Cell Phone Costs: Stop Issuing Phones

SMEs can slash cell phone costs by eliminating the practice of supplying company-owned cell phones to workers. Modify the organization's default cell phone policy from...

Microsoft's System Center Shakes Up the System Management Market

Proprietary system management tools are very large, very expensive, and almost always require implementation consultants. Microsoft's System Center, despite some concerns...

A Framework for Choosing the Right Help Desk Tool

A well-chosen help desk management application can improve resolution rates, streamline the escalation path, and reduce redundant work. Selecting a software package to...

Help Desk Solution RFP Template

Creating a Request for Proposal (RFP) for help desk software can be a time-consuming task. The RFP provides vendors with the relevant operational, functional, and...

Storage VMotion Eliminates Storage Migration Downtime

With Storage VMotion, it is now possible to non-disruptively move storage volumes used by VMware virtual machines from one storage device to another. VMware users should...

Ten Tips for Successful Moves, Adds, and Changes (MACs)

Moves, Adds, and Changes (MACs) can be a big hassle if managed poorly. Control the process to reduce IT support costs and increase end-user satisfaction. Use these tips...

Virtualization and iSCSI a Match Made for SMEs

Server virtualization and iSCSI networked storage are emerging as a natural match particularly for small and mid-sized enterprises (SMEs) buying their first storage area...

Implement Virtual Desktop Infrastructure for Remote Access and Business Continuity

Historically, delivering virtual desktops to remote users required a separate connectivity and virtualization infrastructure, but that is starting to change. VMware...
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