Infrastructure & Operations

From Zoom-Bombing to Encryption: Zoom’s Latest Security Issues

As Zoom becomes the go-to web conferencing tool for remote workers during the COVID-19 pandemic, the limelight has brought scrutiny to Zoom’s security capabilities. This...

Webinar: Responsibly Resume IT Operations in the Office

IT must quickly identify the must-dos to allow a safe return to the office. During this webinar we will go through how to build a prioritized roadmap for safe reopening...

Implement Hardware Asset Management – Executive Brief

Read this Executive Brief to understand why your organization can benefit from a structured hardware asset management program.

Customer Focus Competency Worksheet

Use this worksheet in conjunction with the Customer Service Training for the Service Desk training deck. Review the definition and proficiency levels of the customer...

Customer Service Training for the Service Desk – Training Deck

Use this training deck to deliver customer service training to your IT service desk team.

Application Support Analyst

The Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and...

A Framework for Choosing the Right Help Desk Tool

A well-chosen help desk management application can improve resolution rates, streamline the escalation path, and reduce redundant work. Selecting a software package to...

Help Desk Solution RFP Template

Creating a Request for Proposal (RFP) for help desk software can be a time-consuming task. The RFP provides vendors with the relevant operational, functional, and...

Storage VMotion Eliminates Storage Migration Downtime

With Storage VMotion, it is now possible to non-disruptively move storage volumes used by VMware virtual machines from one storage device to another. VMware users should...

Ten Tips for Successful Moves, Adds, and Changes (MACs)

Moves, Adds, and Changes (MACs) can be a big hassle if managed poorly. Control the process to reduce IT support costs and increase end-user satisfaction. Use these tips...
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