Infrastructure & Operations

Consolidate Your Data Centers – Executive Brief

Read this Executive Brief to understand why an effective 12 to 18 month planning process is the key to capturing consolidation benefits and avoiding unforeseen costs.

Consolidate Your Data Centers – Phase 2: Plan

This phase of the blueprint will help you establish a strong business case for the project through a TCO analysis and a comprehensive business requirements analysis.

Consolidate Your Data Centers – Phase 3: Execute

This phase of the blueprint will help you create the necessary documents to support the consolidation team on the day of the move. This includes move day scripts,...

Consolidate Your Data Centers – Phase 4: Close

This phase of the blueprint will help you establish a repeatable process to review the results of the consolidation and decommission the old facility.

Adopt Lean IT to Streamline the Service Desk – Executive Brief

Read this Executive Brief to find out how implementing a continual improvement plan can help your service desk achieve a sustained state of excellence.

Adopt Lean IT to Streamline the Service Desk – Phases 1-3

Use this storyboard to review and evaluate key processes and services, and manage the progress of improvement initiatives.

Adopt Lean IT to Streamline the Service Desk – Phase 1: Integrate Business and IT Goals to Drive Customer Value

This phase of the blueprint will help you perform a current state assessment of your service desk and the business to plan your strategy and map out your customer journey.

Current State Value Stream Map

Use this template to outline a value stream found in the service desk and develop a high-level understanding of that process.

Future State Value Stream Map

Use this template to identify and eliminate sources of waste in the current value stream in order to improve the process and form a future state value stream map.

Adopt Lean IT to Streamline the Service Desk – Phase 3: Implement the Lean Service Desk Plan

This phase of the blueprint will help you implement a Lean service desk and sustain its development as the maturity of the process evolves.
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