Infrastructure & Operations

COVID-19 Daily Summary – March 21, 2020: Take Care of Yourself

We want you to slow things down a bit this weekend, so we’re sharing a quick piece of new research before we hope you turn off the screens and relax. You’ve earned it.

Shared Services Canada Selects BMC to Optimize IT Service Management

IT solutions provider BMC announced that Shared Services Canada (SSC) has selected BMC Remedy to be its new ITSM platform. This adoption shows that BMC continues to be a...

Epic Systems Launches COVID-19 Screening App in Partnership With OCHIN

Epic Systems, a provider of health information technology, launched a COVID-19 triage app in partnership with nonprofit health IT services provider OCHIN. The app will...

Manufacturing: Next Steps From the CIO COVID-19 Strategy Webinar

The CIO will play a critical role across this crisis, and it is an opportunity to shine. This is a key time for CIOs to demonstrate leadership and technology capability....

Ramp Up Your Network Management to Flatten the Impact Curve of COVID-19

The demands of COVID-19 upend our traditional design assumptions and threaten to cause our network to buckle under the pressure. This immediate need means effective...

ManageEngine Enhances MSP Offering of ServiceDesk Plus With Version 10.5

ManageEngine has released version 10.5 of ServiceDesk Plus MSP, with a new UI and new features including MSP Business Dashboard, Time Sheet, and field service management.

Microsoft Teams Cookbook – Executive Brief

Learn critical insights for an effective Teams rollout.

Drowning in Tech Debt? The Pandemic Is Your Opportunity to Pay It Down

Human bias towards variety has pushed software-supported products and services pressure tech teams to deliver more and deliver faster. Teams have responded admirably by...

BYOD Total Cost of Ownership Tool

There are many strategy options when it comes to bring your own device (BYOD). Device types, reimbursement amounts, and the number of people allowed to bring their own...

Responsibly Resume IT Operations in the Office – Phase 4: Repatriate Workloads to the Office

Prepare and position IT to support workloads in order to streamline office reintegration. This may include leveraging pre-existing solutions in different ways and...
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