Infrastructure & Operations

Asset Security Policy

This template will assist your organization in developing an IT asset security policy.

Modernize Communications and Collaboration Infrastructure – Phases 1-3

This storyboard will help you assess existing communications and collaboration infrastructure and build the plan to modernize.

IT Asset Administrator

Use this template to define the job description for the role of IT Asset Administrator or Coordinator.

User Group and Persona Analysis Template

Performing a user group analysis can save you thousands of dollars in licensing and hardware, as well as hours of work every time Microsoft releases an update.

Map Technical Skills for a Changing Infrastructure & Operations Organization

Actively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads.

Incident Manager

Use this template to outline the incident manager's role and responsibilities, including required duties, education, and experience. While the incident manager may not...

Problem Manager

Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not always...

HAM Standard Operating Procedures

This template is designed to assist you in the creation of a standard operating procedure for hardware asset management.

Sample Communication Plan

A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.

IT/Cloud Administrator

Use this template to structure a systems administrator role requiring skills managing both on-premises and cloud environments.

Asset Security Policy This template will assist your organization in developing an IT asset security policy.
Modernize Communications and Collaboration Infrastructure – Phases 1-3 This storyboard will help you assess existing communications and collaboration infrastructure and build the plan to modernize.
IT Asset Administrator Use this template to define the job description for the role of IT Asset Administrator or Coordinator.
User Group and Persona Analysis Template Performing a user group analysis can save you thousands of dollars in licensing and hardware, as well as hours of work every time Microsoft releases an update.
Map Technical Skills for a Changing Infrastructure & Operations Organization Actively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads.
Incident Manager Use this template to outline the incident manager's role and responsibilities, including required duties, education, and experience. While the incident manager may not...
Problem Manager Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not always...
HAM Standard Operating Procedures This template is designed to assist you in the creation of a standard operating procedure for hardware asset management.
Sample Communication Plan A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
IT/Cloud Administrator Use this template to structure a systems administrator role requiring skills managing both on-premises and cloud environments.

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