Infrastructure & Operations - Tools

Change Management Metrics Tool

This tool is designed to help organizations record and track key metrics related to change management.

Change Management Roadmap Tool

This tool is designed to help organizations plan the implementation of their standardized change management practice.

Service Configuration Management Roadmap Tool

Use this lightweight tool for your SCM implementation project to prioritize and track timelines, owners, progress, and more.

Change Management Maturity Assessment Tool

This tool is designed to help organizations assess the maturity of their change management practice and identify gaps in processes.

Change Management Risk Assessment Tool

This tool is designed to help organizations assess the risk of incoming changes based on likelihood and impact.

Contact Center Decision Points Tool

Use this brief questionnaire to quickly narrow down which contact center architecture is right-sized for your organization.

Contact Center Business Requirements Document

Use this template to proficiently gather business requirements for your right-sized contact center solution.

Contact Center RFP Scoring Tool

This tool enables organizations to evaluate and compare the results of an RFP process quickly and easily. The outcome of this exercise will be a determination of which...

Office 365 Control Map

The control map captures the individual controls available for managing OneDrive, SharePoint, and Teams. The controls can be further mapped to organizational goals.

Office 365 Capability Assessment

The capability assessment can be used to map desired and existing capabilities of the different SKUs available for purchase.
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