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Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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Document the projects that will improve current service levels and better satisfy the needs of the business.
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Making the decision to deploy desktop virtualization requires consideration of numerous variables. The Desktop Virtualization Current State and Appropriateness Tool will...
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Assessing the applications in your environment and determining their criticality for end users is an important task in virtualizing the desktop. Use this tool to document...
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Request for Proposals provide organizations with the opportunity to give vendors a detailed account of the requirements and the expected capabilities of their desired...
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The pilot test assessment will help guide your evaluation of the state of the pilot project. It provides a place to record technical requirements, KPIs, and existing or...
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The Desktop Virtualization TCO Calculator provides organizations with a framework for estimating the costs associated with deploying a virtual desktop solution relative...
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Use this tool to analyze the current business situation, and translate these business requirements into individual technical requirements for your WLAN build or refresh.
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The RFP scoring tool will be the primary tool used in the vendor selection process. Score all WLAN vendors based on their ability to support your technical requirements...
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