Infrastructure & Operations - Tools

Release and Deployment Management Metrics Tool

This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.

Business Unit BCP Prioritization Tool

Prioritize business units for BCP planning, based on the severity and scope of business impact.

BCP Project Roadmap Tool

Building up business continuity capabilities is a marathon; most organizations don't have the resources to mitigate all risks immediately.

Printer Consolidation RFP Scoring Tool

Use this example RFP Scoring Tool to help assess which vendor proposal will meet your multifunction printers or fully managed printing services requirements. Use this...

Printer Configuration Item Record

Use this template to record information about each of your printers.

Wireless LAN Requirements Gathering Tool

Use this tool to analyze the current business situation, and translate these business requirements into individual technical requirements for your WLAN build or refresh.

Wireless LAN Task Monitoring Tool

Moving from planning your WLAN build or refresh to actually executing the project is a big step. Ease the transition by breaking the process down into steps, and...

DR Test Issue Log and Analysis Tool

Track and analyze the issues/errors that occur during active testing.

DR Solution TCO Comparison Tool

Conduct a cost analysis based on your specific situation. This worksheet captures example data and provides a framework for how to document the TCO for each deployment model.

Service Desk Extension Feasibility Assessment Tool

The purpose of the Service Desk Extension Feasibility Assessment Tool is to assess whether IT is ready to extend the service desk to other business functions, whether a...
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