Infrastructure & Operations - Tools

Change Management Roadmap

This tool is designed to help organizations plan the implementation of their standardized change management practice.

Internal SLA Maturity Scorecard Tool

Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.

ITSM Secrets Project Tracking Tool

The contract negotiation process is complex and detailed. Use this tool to get all of your talking points and list items in one place to work through everything logically.

Configuration Management Project Roadmap Tool

The task management tool can be used to define tasks, assign task owners, set deadlines, and monitor the progress of your Configuration Management Roadmap.

Wireless LAN Requirements Gathering Tool

Use this tool to analyze the current business situation, and translate these business requirements into individual technical requirements for your WLAN build or refresh.

Printer Consolidation RFP Scoring Tool

Use this example RFP Scoring Tool to help assess which vendor proposal will meet your multifunction printers or fully managed printing services requirements. Use this...

Printer Configuration Item Record

Use this template to record information about each of your printers.

Containers Assessment Workbook

Use this workbook in conjunction with the blueprint, Containers Survival Guide for Infrastructure, to help you assess the need, and the extent of the need, for containers.

Business Unit BCP Prioritization Tool

Prioritize business units for BCP planning, based on the severity and scope of business impact.

Release and Deployment Management Metrics Tool

This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
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