Infrastructure & Operations - Tools

Stakeholder Engagement Workbook

Use this Stakeholder Engagement Workbook to create a prioritized list of people who are affected or can affect your project, and to determine how best to communicate with...

Service Desk Consolidation TCO Comparison Tool

Use this tool to establish TCO models for your organization and compare service desk consolidation scenarios.

Communications Infrastructure Roadmap Tool

This semi-populated tool will help you throughout your infrastructure assessment and roadmap building. This tool produces a report on technical debt, prioritized...

Team Skills Inventory Tool

Use this tool to document and track the core skills, personas, and development opportunities available to each team member as you go through the process of modernizing...

Communications TCO-ROI Comparison Calculator

Use this TCO and ROI calculator to compare costs and benefits when comparing UC solutions and modernization options.

EUC Roadmap and Project Monitoring Workbook

Use this tool to map out your end-user computing roadmap, and then to keep your team on track.

Disruptive Technology Shortlisting Tool

This tool will help you evaluate your longlist by displaying the results of a voting exercise on Info-Tech's Disruptive Technology Matrix, and compiling a list of...

Modernize Enterprise Storage Workbook

This workbook of the blueprint, Modernize Enterprise Storage, will guide you through activities that evaluate current storage infrastructure and plan for future storage...

Incident Severity Assessment Tool

Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...

Technical Skills Map

Use this tool to define and visualize the impact of different characteristics of skills need and make a decision on acquiring new skills.
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