Infrastructure & Operations - Tools

IT Incident Runbook Prioritization Tool

Prioritize the order in which the IT incident runbooks will be developed based on the frequency and the impact of the potential incidents.

Technical Debt Business Impact Analysis Tool

Use this tool to estimate business impact and prioritize critical technical debt.

Active Directory Metrics Tool

Recording and tracking metrics is crucial to the success of the Active Directory. Use this tool to record and track key metrics to analyze the status of your Active Directory.

Automation Suite Maturity Assessment Tool

Use this tool to roadmap your automation path and lay out your action items to stay on track for the implementation of automation projects.

Automation Suite Roadmap Tool

Use this tool to gauge your organization's maturity in current automation modules and offerings, as well as pre-requisites to automation such as data and knowledgebase...

Office 365 Control Map

The control map captures the individual controls available for managing OneDrive, SharePoint, and Teams. The controls can be further mapped to organizational goals.

Contact Center Decision Points Tool

Use this brief questionnaire to quickly narrow down which contact center architecture is right-sized for your organization.

Contact Center Business Requirements Document

Use this template to proficiently gather business requirements for your right-sized contact center solution.

Contact Center RFP Scoring Tool

This tool enables organizations to evaluate and compare the results of an RFP process quickly and easily. The outcome of this exercise will be a determination of which...

Service Configuration Management Roadmap Tool

Use this lightweight tool for your SCM implementation project to prioritize and track timelines, owners, progress, and more.
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