Infrastructure & Operations - Templates & Policies

Service Desk Shift-Handover Policy and Template

Shift reports are a form of operations log that ensures a smooth handover between outgoing and incoming service desk shifts.

Enterprise Communication and Collaboration System Business Requirements Document

Use this template to document the requirements for your Enterprise Communication and Collaboration System.

Collaboration Capability Map

Use this template to document the communication and collaboration tools that exist in your environment.

Building Company Exemplar Collaboration Marketing One-Pager Materials

Use this template to create your own internal marketing materials for IT-supported collaboration services.

Communication and Collaboration Strategy Communication Plan

Use this template to plan your communications with stakeholder groups about your Enterprise Communication and Collaboration System.

Enterprise Collaboration Strategy Template

Use this template to document your vision, goals, and approach to communication and collaboration systems.

Firewall Policy

Use this policy template to define and support your organization's firewall operations management.

IT Triage and Support Policy

Use this policy template to define and support triage and support operations.

Software Asset Management Policy

Use this policy template to define and support your organization's software asset management program.

Business Continuity Management Policy

Use this policy template to define and support your organization's business continuity management program.
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