Infrastructure & Operations - Templates & Policies

Configuration Management Standard Operating Procedures

Use this document to document the roles, responsibilities, standards, and processes involved in configuration management at your organization.

Configuration Management Policy

Use this policy template to define configuration management in your organization.

Configuration Management Executive Presentation

Use this template to tell the business how you intend to harness configuration management superpowers.

Infrastructure Service RFP Template

Use the prefilled examples in this RFP template to procure a variety of infrastructure outsourcing services.

ITSM Tool Vendor Briefing Script Template

This template helps IT provide vendors with a consistent set of briefing instructions, which ensures an objective comparison of IT service management (ITSM) product features.

Service Desk Shift-Handover Policy and Template

Shift reports are a form of operations log that ensures a smooth handover between outgoing and incoming service desk shifts.

Enterprise Communication and Collaboration System Business Requirements Document

Use this template to document the requirements for your Enterprise Communication and Collaboration System.

Collaboration Capability Map

Use this template to document the communication and collaboration tools that exist in your environment.

Building Company Exemplar Collaboration Marketing One-Pager Materials

Use this template to create your own internal marketing materials for IT-supported collaboration services.

Enterprise Collaboration Strategy Template

Use this template to document your vision, goals, and approach to communication and collaboration systems.
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