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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
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Use this template to document your end-user computing strategy in detail.
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Use this template as a starting point for external communications regarding your end-user computing strategy.
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A repository of typical workflows.
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Use this template to identify new and changing processes in your future state environment.
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The mobile device reimbursement policy will outline the devices and voice/data plans that qualify for corporate reimbursement and the limits of corporate reimbursement of...
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Use flowcharts and checklists to create effective SOP documents.
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Use this template to create an executive presentation for business stakeholders.
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The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...
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