Infrastructure & Operations - Templates & Policies

Checklist SOP Template

Use checklists to streamline step-by-step procedures. Checklists are ideal when writing for experienced staff who just need a reminder of what to do, not how to do it.

Document Management Checklist

Use flowcharts and checklists to create effective SOP documents.

Systems Management SOP Template

Well-developed processes are a critical component of systems management success. This template will help organizations ensure that their processes are effectively...

Guest Wireless Internet Acceptable Use Policy

The guest wireless internet acceptable use policy outlines the appropriate and inappropriate use of guest wireless internet resources within a company.

Managed Service Provider RFP Template

Use this template alongside the Outsource Systems Management Project blueprint deck to draft an effective RFP that will ensure you have complete coverage of your...

BCP Pilot Results Presentation

Present initial results from your pilot BCP project and next steps for your BCP initiative.

IT Infrastructure Outsourcing Business Case Template

Use this template to help you build a business case to outsource your IT infrastructure.

Wireless LAN User Acceptable Use Policy

The wireless LAN user acceptable use policy outlines the standards for appropriate use of the corporate wireless network.

Internal SLA Process Flowcharts

Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.

Service Desk Internal Service Level Agreement Template

Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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