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This template will help you document the service support strategy as you work through the project blueprint.
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Use this template to communicate the outcome of your IT automation project.
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Use this template to document your cloud strategy. Follow along with the sections of the Document Your Cloud Strategy storyboard and complete the template as you go.
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Use this template to document problems and opportunities with your current backup process.
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Use this template to document the current and future data protection recovery process.
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Use this template to document the project rationale, business priorities, and desired state methodology.
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Use this template to document service desk process workflows for knowledge creation, usage, and review.
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Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
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Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.
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Review your full DR and BC plans annually to identify changes that weren’t captured via day-to-day change management.
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