Infrastructure & Operations - Storyboard

2020 Infrastructure Priorities Report Storyboard

Info-Tech’s 2020 Infrastructure Priorities Report explores five initiatives that IT infrastructure practitioners are prioritizing for 2020.

Improve Service Desk Ticket Intake – Phases 1-3

This storyboard will help you identify opportunities to provide quality and consistent customer service.

Implement Hardware Asset Management – Phase 4: Plan Implementation 

This phase of the blueprint, Implement Hardware Asset Management, will help you select tools, plan the hardware budget, and then build a communication plan and roadmap to...

Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 2: Acquire Needed Skills

This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you ground skills acquisition decisions on the...

Storyboard: Recover Data Center Space After IT Infrastructure Outsourcing

Get rid of your extra in-house data center space and equipment before you destroy your outsourcing business case.

Prepare for a DRP Audit – Phase 2: Review Critical Elements of the DRP

Prioritize your current state gaps and establish a project roadmap to close DRP gaps.

Incident and Problem Management – Phases 1-3

This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in...

Define Your Cloud Vision – Phase 4: Clarify Vision and Roadmap Initiatives

This phase of the blueprint Define Your Cloud Vision will help you clarify your vision and build a roadmap for your cloud project initiatives.

Develop a Business Continuity Plan – Phase 1: Assess Maturity and Define Scope

This phase of the blueprint, Develop a Business Continuity Plan, will help you scope your BCP pilot project.

Restart the Engine of Your Project Portfolio

Restarting the engine of the project portfolio mid-pandemic won’t be as simple as turning a key and hitting the gas. Use this concise research to find the right path...
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