Infrastructure & Operations - Storyboard

Harness Configuration Management Superpowers – Phase 3: Define Your Configuration Management Roadmap

This phase of the blueprint, Harness Configuration Management Superpowers, will help you define your auditing approach, develop a training plan, and identify a timeline...

Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLA

Validate your current state. Develop a project roadmap. Create the internal SLA.

Create a Right-Sized Disaster Recovery Plan – Phase 3: Identify and Address Gaps in the Recovery Workflow

This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you outline a recovery workflow and address risks and gaps.

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phase 3: Identify a Content Management Solution

This phase of the blueprint, Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind, will help you publish and manage SOP documentation.

Develop and Manage Your Infrastructure and Operations Budget – Phases 1-3

Use this storyboard as a blueprint to build an infrastructure and operations budgeting process that is strategic, not transactional, and builds credibility and trust with...

Document and Maintain Your Disaster Recovery Plan – Phase 1: Streamline DRP Documentation

This phase of Document and Maintain Your Disaster Recovery Plan will help you create visual-based documentation.

Pave the Road to Unified Endpoint Management – Phase 2: Improve Supporting Teams and Processes

This phase of the blueprint, Pave the Road to Unified Endpoint Management, will help you improve the day-to-day operations of your desktop and mobile device support teams...

Build an ITSM Tool Implementation Plan – Phases 1-4

This storyboard will help you plan and organize your implementation project and build and deploy your ITSM tool.

Rethink Operations for a Serverless World

Serverless functions run on vendor-managed back-end environments so that IT can focus on building business logic, not provisioning and deploying servers. High...

Storyboard: Establish a Right-Sized Release and Deployment Management Process

While ITIL provides a good process framework, it is difficult to apply. A good release and deployment management process will be right-sized to organizational need, and...
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VL Methodology