Infrastructure & Operations - Storyboard

Develop an Availability and Capacity Management Plan – Phase 2: Establish Visibility into Core Systems

This phase of the blueprint will help you craft a monitoring strategy to gather usage data.

Find the Value – and Remain Valuable – With Cloud Asset Management – Phase 2: Build Cloud Asset Management Practices

This phase of the blueprint, Find the Value – and Remain Valuable – With Cloud Asset Management, will help you manage the lifecycle of cloud assets.

Optimize Change Management – Phase 2: Build Intake Process

This phase of the blueprint, Optimize Change Management, will help you build a change categorization and prioritization scheme and define a process for requests for...

Build a Continual Improvement Plan for the Service Desk – Phase 3: Run the Continual Improvement Plan

This phase of the blueprint, Run the Continual Improvement Plan, will help you monitor the progress, and measure and communicate the outcome of the areas selected for...

Prepare for a DRP Audit – Phases 1-3

Assess your current DRP maturity, identify improvements required for an audit, and complete an audit-ready DRP summary document.

Optimize the IT Operations Center – Phase 4: Launch Initiatives and Track Metrics

This phase of the blueprint, Optimize the IT Operations Center, will help you build an implementation plan and measure success for continual improvement of KPIs.

Develop Infrastructure & Operations Policies and Procedures – Phases 1-3

This storyboard will help you create effective, manageable Infrastructure & Operations policies and procedures.

Increase Support of Tier 2 and Tier 3 – Phase 3: Improve Knowledge Sharing

This phase of the blueprint, Increase Support of Tier 2 and Tier 3, will help you develop the building blocks of improving collaboration and knowledge sharing by...

Establish a Program to Enable Effective Performance Monitoring – Phase 2: Establish and Evaluate Current Performance Baseline

This phase of the blueprint will help you determine the current performance baseline.

Effectively Acquire Infrastructure Services – Phases 1-4

This storyboard provides an end-to-end process to effectively acquire infrastructure services, from developing your requirements to developing the RFP, to managing the...
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VL Methodology