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Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...
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Design a VIP support model for the service desk that meets the needs of your executives but doesn’t negatively impact service delivery to the rest of the organization by...
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An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...
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Use this activity to convene a flowchart improvement working group. It uses onboarding as an example.
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Understand the capabilities and limitations of asset discovery tools and where they can provide value to your ITAM practice.
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An overview of the solutions available to support your mainframe training and skills development needs.
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This storyboard will help you understand endpoint management solutions, their history, core capabilities, and market landscape.
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Use this storyboard to work through key decision points involved in creating digital events.
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Unified communication as a service is already here. Take advantage of the right solution for your organization whether it is Teams Phone or another product.
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How IT can prepare for the new digital world.
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