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Deliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve overall service...
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Due to the 2020 pandemic, millions of workers were forced to work remotely, and this has now become the new model of work for many businesses. In this research, we have...
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Develop processes, procedures, and policies to effectively manage cloud costs.
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SD-WAN is a technology capable of delivering immediate business value in a very tangible, hard dollar way. It has a host of additional operational benefits, but most...
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Develop processes, procedures, and policies to effectively manage cloud costs.
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Asset management isn’t a dying process, it’s just more complicated. Cloud hasn’t eliminated the need for asset management, it’s just become another hard-to-manage asset....
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Build an effective crisis management plan around a framework that enables your organization to respond to any crisis and manage the impact; from health and safety...
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It looks advantageous to share services that are unanimously used throughout the organization. However, business units may be reluctant to leverage such services....
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Info-Tech has developed an approach to cloud security that is built on the strong foundations of our security strategy model that has been successfully implemented across...
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Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and...
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