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Analyze your ticket data to continually mature your daily, weekly, and monthly service desk processes.
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The pandemic introduced many to the importance of running meetings well, whether they are held in person, remotely, or in a hybrid delivery model. You have an opportunity...
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Adopt zero-touch provisioning to provide better services to your end users. Design the zero-touch experience, update your IT asset management practices, and manage your...
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The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
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Govern Office 365 is a blueprint for successful employment of Office 365's core services, OneDrive, Teams, and SharePoint. Follow its methodology to define your...
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Shift from the emergency to the next normal.
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Understanding Microsoft’s licensing can be like learning a new language and, to add a twist, the rules of the language change from year to year. The push to the cloud has...
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4
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Info-Tech has developed an approach to cloud security that is built on the strong foundations of our security strategy model that has been successfully implemented across...
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There’s no one magic ratio of service desk analysts to users. Determine your optimal service desk structure and staffing levels based on your unique environment,...
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Organizations often measure business operations and spending, but these measurements may not tackle their main challenges. A meaningful, measurable strategy helps...
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