Infrastructure & Operations - Solution Sets

Analyze Your Service Desk Ticket Data

Analyze your ticket data to continually mature your daily, weekly, and monthly service desk processes.
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Run Better Meetings

The pandemic introduced many to the importance of running meetings well, whether they are held in person, remotely, or in a hybrid delivery model. You have an opportunity...
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Simplify Remote Deployment With Zero-Touch Provisioning

Adopt zero-touch provisioning to provide better services to your end users. Design the zero-touch experience, update your IT asset management practices, and manage your...
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Choose a Right-Sized Contact Center Solution

The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
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Govern Office 365

Govern Office 365 is a blueprint for successful employment of Office 365's core services, OneDrive, Teams, and SharePoint. Follow its methodology to define your...
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Stabilize Infrastructure & Operations During Work-From-Anywhere

Shift from the emergency to the next normal.
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Modernize Your Microsoft Licensing for the Cloud Era

Understanding Microsoft’s licensing can be like learning a new language and, to add a twist, the rules of the language change from year to year. The push to the cloud has...

Identify the Components of Your Cloud Security Architecture

Info-Tech has developed an approach to cloud security that is built on the strong foundations of our security strategy model that has been successfully implemented across...
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Staff the Service Desk to Meet Demand

There’s no one magic ratio of service desk analysts to users. Determine your optimal service desk structure and staffing levels based on your unique environment,...
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Take Control of Infrastructure and Operations Metrics

Organizations often measure business operations and spending, but these measurements may not tackle their main challenges. A meaningful, measurable strategy helps...
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