Infrastructure & Operations - Blueprints
Topics
Drive Ongoing Adoption With an M365 Center of ExcellenceUser adoption and setting up guardrails in governance are the focuses of the CoE in its early stages. Purge obsolete data from legacy share servers, and rationalize legacy... |
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Define Service Desk Metrics That MatterDeciding which service desk metrics to track and how to analyze them can be daunting. It is easy to fall into the trap of tracking too many metrics and getting lost in the... |
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Improve Service Desk Ticket Queue ManagementTaking time to strengthen your service desk fundamentals - including defining clear and efficient ticket queue management processes - will improve service delivery times,... |
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Create and Implement an IoT StrategyThe large volume of IoT devices and lack of insight into vendor solutions make it hard for IT and the business to manage the lifecycle and guarantee security protocols are... |
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Prepare for the Upgrade to Windows 11Windows 11 is a step forward in endpoint security and functionality. Windows 10 is living on borrowed time, with a defined end of support date of Oct. 14, 2025. Upgrading... |
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Adding the Right Value: Building Cloud Brokerages That EnableIncreasingly, large institutions and governments are adopting cloud-first postures for delivering IT resources. Combined with the growth of cloud offerings that are able to... |
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Drive Technology AdoptionEnormous amounts of IT budget are allocated to projects each year, but once the project is over, how do you manage the change and ensure the systems are being used?... |
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Transform Your Field Technical Support ServicesWith remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer... |
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Engineer Your Event Management ProcessReduce response times to solve (potential) incidents when system performance degrades. Build an event management practice where infrastructure and operations can rely on... |
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Domino – Maintain, Commit to, or Vacate?Believe it or not, Domino and Notes are still options to consider when determining a migration strategy. With HCL still committed to the platform, there are options... |
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