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The service desk is the face of IT. User satisfaction with IT in finance and insurance is largely influenced by the quality of the customer service the service desk...
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When it comes to great oxymorons, bare metal cloud has to rank right up there. After all, isn't abstraction and software fundamental to cloud computing? Here is how bare...
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Read this Executive Brief to understand why prioritizing in-demand services for an infrastructure services playbook will help you improve service delivery.
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In an increasingly abstracted and software-defined infrastructure, many organizations are paradoxically looking to hardware appliances for backup and data availability...
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As an infrastructure leader, you need to ensure you have the right focus and ability to execute on the needs of both IT and the business.
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2018 will be the year of virtual desktop infrastructure (VDI)! Just kidding. Despite the hype, VDI has consistently fallen short of revolutionizing end-user computing....
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Read this Executive Brief to understand why a new approach to collaboration systems is necessary.
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Read our concise Executive Brief to find out why you should prepare for cognitive service management, review Info-Tech’s methodology, and understand how we can support...
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Cogeco Communications has divested its Cogeco Peer 1 cloud and data center business to Digital Colony for $720 million. Cogeco Peer 1 delivers colocation, cloud, and...
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VirtaMove’s application migration solution smooths the path to Windows Server 2019 for legacy server applications. The V-Migrate software automates a stateful reinstall...
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