Infrastructure & Operations - Research Notes

Xserve a Sound Bet in Apple Data Centers

Apple continues to update the hardware and software for its Xserve rack-mount server. For Apple Mac-centric businesses that want a robust and recognized basic workgroup...

Improve Desk-Side Support Workload by Up to 30% through Remote Desktop Controls

Remote desktop control saves valuable time and resources. Eliminating desk-side visits and reducing help desk workload by up to 30% can turn the help desk team into...

Laptops: Still Getting Stolen, Still Costing Organizations

(By Info-Tech Analyst James Quin- Printed with permission from Processor magazine www.processor.com). About two and half years ago, Info-Tech authored a note entitled...

Showcase IT's Value with an Effective BAP Executive Summary

IT organizations are continually challenged by users and senior management to prove they can, and do, deliver a strong value proposition. However, without a clear...

How to Know When to Replace Help Desk Software

Knowing when to move on from well-worn help desk software is an important turning point for IT. Keeping an underperforming solution is costing the team time and money....

Beware of Microsoft's Free Offer

Microsoft's offer of a free SAM (Software Asset Management) engagement might not be what it seems.

VVOLs, oh VVOLs, Wherefore art Thou VVOLs?

​VVOLs (pronounced Vee-Valls) were a hot topic in our doing the rounds of storage vendor conferences last year. Just about everybody had them on their roadmaps. We're...

Converged Wired and Wireless LAN Market Consolidation

As organizations look to network vendors to deliver converged wired and wireless LAN solutions, the vendors offering those solutions are engaged in a flurry of business...

Establish an Effective Data Protection Plan – Executive Brief

Read this Executive Brief to understand why the business should be involved in your data protection plan.

What the Dell EMC Acquisition Really Means

What does the massive acquisition of EMC by Dell mean for the IT infrastructure market? In short, not much.
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