Infrastructure & Operations - Job Descriptions

Service Desk Technician II

The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...

Configuration Manager

The role of configuration manager is central to the success of configuration management.

IT/Cloud Demand Billing & Accounting Analyst

Use this role description template to create an Cloud Demand Billing & Accounting role for both on-premises and cloud environments.

Knowledge Manager

The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.

Change Manager

The Change Manager ensures that all changes are managed in a controlled manner, including standard changes and emergency maintenance relating to business processes,...

IT Asset Administrator

Use this template to define the job description for the role of IT Asset Administrator or Coordinator.
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