Infrastructure & Operations - Job Descriptions

Service Desk Manager

The Service Desk Manager's role is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility...

Application Support Analyst

The Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and...

Service Desk Technician II

The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...

Service Desk Technician I

The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...

Knowledge Manager

The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and information services in support of business units across the...

IT Asset Manager

The role of the IT Asset Manager is to oversee the daily and long-term strategic management of software and technology-related hardware within the organization.

Global Data Center Director

The Global Data Center Director's role is to focus on the strategic development of all aspects of the global facilities, including managing staffing requirements,...

IT/Cloud Demand Billing & Accounting Analyst

Use this role description template to create an Cloud Demand Billing & Accounting role for both on-premises and cloud environments.

IT Asset Administrator

Use this template to define the job description for the role of IT Asset Administrator or Coordinator.

Incident Manager

Use this template to outline the incident manager's role and responsibilities, including required duties, education, and experience. While the incident manager may not...
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