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Use this template to codify which details need to be included in problem documentation, including integration with the incident management process. While most ITSM tools...
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This phase of the blueprint, Optimize the IT Operations Center, will help you get quick wins to demonstrate early value for investments in IT Operations.
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Document and prioritize projects and initiatives that will meet gaps in current SOPs.
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Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
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Leverage these materials to build a plan for providing high-quality services and products that are aligned with ongoing increases in your stakeholder expectations. In this...
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Use this template to document application or system recovery procedures required to support the DR Incident Response Plan.
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The Change Manager ensures that all changes are managed in a controlled manner, including standard changes and emergency maintenance relating to business processes,...
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XebiaLabs has announced that it has received certification of its new XL Release app integrating ServiceNow and the XebiaLabs DevOps Platform. The integration enables...
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Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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