Stabilize Release and Deployment Management – Phase 4: Measure, Manage, Improve

This phase of the blueprint will help you determine desired goals for release management to ensure both IT and the business see the benefits of implementation.

Stabilize Release and Deployment Management – Phase 3: Build, Test, Deploy

This phase of the blueprint will help you take a holistic and comprehensive approach to effectively designing and building releases and getting everything right the first...

​​Create a Service Management and IT Operations Strategy​ – Phases 1-3

A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to organizational...

Stabilize Release and Deployment Management – Phase 2: Release and Deployment Planning

In simple terms, release planning puts all the pertinent pieces in one place and defines the what, why, when, and how a release will happen.

Stabilize Release and Deployment Management – Phase 1: Analyze Current State

Release management improvement begins with assessment of the current state. A solid understanding of how core operational processes are actually functioning within the...

Responsibly Resume IT Operations in the Office – Phase 5: Prioritize Your Tasks and Build the Roadmap

Once you've identified IT's supporting tasks, it's time to prioritize. This phase walks through the activity of prioritizing based on cost/effort, alignment to business,...

Reduce Manual Repetitive Work With IT Automation – Phase 4: Build Automation Roadmap

This phase of the blueprint Reduce Manual Repetitive Work With IT Automation will help you build an IT automation roadmap.

Reduce Manual Repetitive Work With IT Automation – Phase 3: Build a Process for Managing Automation

This phase of the blueprint Reduce Manual Repetitive Work With IT Automation will help you define a lightweight automation SDLC and build a process to manage your IT...

Reduce Manual Repetitive Work With IT Automation – Phase 2: Map & Optimize Process Flows

This phase of the blueprint Reduce Manual Repetitive Work With IT Automation will help map and optimize the process flows for each task.

Prepare for Microsoft 365 Copilot Storyboard

This research guides you through Microsoft 365 Copilot capabilities and its core use cases, and help you define requirements for deployment.
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