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Use this template to make the case for incident management, problem management, and proactive problem management. Projects without executive buy-in are doomed to fail....
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Use this template to codify which details need to be included in problem documentation, including integration with the incident management process. While most ITSM tools...
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This phase of the blueprint, Prepare and Defend Against a Software Audit, will help you kick off, and understand the audit process that will be conducted.
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This storyboard will help you build a strategy for the moment a vendor requests an audit, and provides best methods to create a centralized response. Know what can be...
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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This template will help you create an effective licensing position and determine your compliance position.
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This template includes all the procedures that CAB members will follow during the change approval process.
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This tool evaluates new technologies for inclusion on the roadmap.
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The future is cloud(like) and hyperconverged infrastructure (HCI) is a big step in that direction. HCI extends server virtulization into storage and networking spheres;...
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Building a strategic infrastructure roadmap is a business-driven exercise, not just a technical one.
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