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Use this list of problems as a place to start when practicing root cause analysis with the problem management team. The template's list of problems includes those in both...
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Use this template to codify which details need to be included in problem documentation, including integration with the incident management process. While most ITSM tools...
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Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not...
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This template includes all the procedures that CAB members will follow during the change approval process.
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Use this template to structure a systems administrator role requiring skills managing both on-premises and cloud environments.
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Use this template to structure an infrastructure engineer role requiring skills managing both on-premises and cloud environments.
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Use this template to structure an architect role encompassing expertise in both on-premises and cloud environments.
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Use this communication deck template to communicate required changes and next steps to action your skills map.
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This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you ground skills acquisition decisions on the...
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Actively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads.
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