|
Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...
|
|
|
Use this template to determine what information is needed for vetting software requests coming into the organization.
|
|
|
Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.
|
|
|
Use this template as a starting point to create an application portfolio and request catalog.
|
|
|
Use this template to create a presentation and communications plan for launching the new service and service request catalog.
|
|
|
Acquire and use discovery tools wisely to populate, update, and validate the data in your ITAM database.
|
|
|
Understand the capabilities and limitations of asset discovery tools and where they can provide value to your ITAM practice.
|
|
|
Catalog hardware and software data fields, and issues and opportunities related to data collection.
|
|
|
The death of the mainframe has been greatly exaggerated, and there exists a robust community of partners to support and train the next generation of mainframe users.
|
|
|
An overview of the solutions available to support your mainframe training and skills development needs.
|
|
