I&O Process Management - Storyboard

Improve IT Operations With AI and ML – Phases 1-3

AI, ML, and IT automation are becoming a necessity for managing complex organizations, enabling speed and agility of response. AI can potentially streamline most IT...

Optimize IT Change Management – Phases 1-4

Use this blueprint to help you assess gaps in your change management practice, create standardized processes, reduce risk, and implement the project effectively.

Harness Configuration Management Superpowers – Phases 1-4

Service configuration management will give you superpowers over all other IT management and governance processes. This blueprint will help you build a CMDB with our...

Choose a Right-Sized Contact Center Solution – Phase 1: Assess Contact Center Architectures

Establish vision and key metrics and choose a right-sized contact center architecture.

Choose a Right-Sized Contact Center Solution – Phases 1-3

The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...

Choose a Right-Sized Contact Center Solution – Phase 2: Gather Requirements and Shortlist Vendors

Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.

Choose a Right-Sized Contact Center Solution – Phase 3: Score Vendors and Construct SOW

Score vendor proposals and construct a SOW for a contact center solution.

Stabilize Infrastructure & Operations During Work-From-Anywhere – Phases 1-3

Traditional IT infrastructure and operations weren’t built for work-from-anywhere. Read this storyboard to create a plan to fix it.

Modernize Your Microsoft Licensing for the Cloud Era – Phases 1-4

This storyboard will help you build a strategy for your Microsoft licensing renewal from conducting a thorough needs assessment to examining your licensing position,...

Modernize Your Microsoft Licensing for the Cloud Era – Phase 2: Evaluate Agreement Options

This phase of the blueprint will examine the different contract options Microsoft offers.
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