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AI, ML, and IT automation are becoming a necessity for managing complex organizations, enabling speed and agility of response. AI can potentially streamline most IT...
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Use this blueprint to help you assess gaps in your change management practice, create standardized processes, reduce risk, and implement the project effectively.
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Service configuration management will give you superpowers over all other IT management and governance processes. This blueprint will help you build a CMDB with our...
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Establish vision and key metrics and choose a right-sized contact center architecture.
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The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
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Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.
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Score vendor proposals and construct a SOW for a contact center solution.
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Traditional IT infrastructure and operations weren’t built for work-from-anywhere. Read this storyboard to create a plan to fix it.
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This storyboard will help you build a strategy for your Microsoft licensing renewal from conducting a thorough needs assessment to examining your licensing position,...
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This phase of the blueprint will examine the different contract options Microsoft offers.
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