Reduce Shadow IT With a Service Request Catalog Storyboard

Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...

Automate IT Asset Data Collection Storyboard

Understand the capabilities and limitations of asset discovery tools and where they can provide value to your ITAM practice.

Skills Development on the Mainframe Platform Storyboard

An overview of the solutions available to support your mainframe training and skills development needs.

Assess Infrastructure Readiness for Digital Transformation Storyboard

How IT can prepare for the new digital world.

Manage Your Capacity to Increase Your Availability Storyboard

Maximize availability through proactive capacity management.

Prepare for Microsoft 365 Copilot Storyboard

This research guides you through Microsoft 365 Copilot capabilities and its core use cases, and help you define requirements for deployment.

​​Create a Service Management and IT Operations Strategy​ – Phases 1-3

A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to organizational...

Build a Strategy to Modernize Your Infrastructure – Phases 1-4

A step-by-step framework for developing the strategic approach and mindset that will fuel your modernization initiatives.

Build Seamless IT Operations With Automation Deck

Use this boardroom-ready presentation template to demonstrate your approach to automation, both for your own reference and for clear communication to stakeholders.

The Infrastructure and Operations Playbook – Program Overview

In this concise publication, we introduce you to Info-Tech's Infrastructure and Operations Playbook, a structured, calendar-aligned, actionable framework that I&O leaders...
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