I&O Process Management - Solution Sets

Choose a Right-Sized Contact Center Solution

The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
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Stabilize Infrastructure & Operations During Work-From-Anywhere

Shift from the emergency to the next normal.
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Modernize Your Microsoft Licensing for the Cloud Era

Understanding Microsoft’s licensing can be like learning a new language and, to add a twist, the rules of the language change from year to year. The push to the cloud has...

Take Control of Infrastructure and Operations Metrics

Organizations often measure business operations and spending, but these measurements may not tackle their main challenges. A meaningful, measurable strategy helps...

Manage Your Technical Debt

Technical debt can, and should, be actively governed in a way that delivers durable value to the business. Every IT organization must identify, measure, and manage their...

Take Control of Cloud Costs on Microsoft Azure

Develop processes, procedures, and policies to effectively manage cloud costs.
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Take Control of Cloud Costs on AWS

Develop processes, procedures, and policies to effectively manage cloud costs.
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IT Asset Management (ITAM) Market Overview

Asset management isn’t a dying process, it’s just more complicated. Cloud hasn’t eliminated the need for asset management, it’s just become another hard-to-manage asset....

Implement Infrastructure Shared Services

It looks advantageous to share services that are unanimously used throughout the organization. However, business units may be reluctant to leverage such services....
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Responsibly Resume IT Operations in the Office

As the post-pandemic landscape begins to take shape, ensure that IT can effectively prepare and support your employees as they move back into the office. Once the office...
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