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Use this template to create and communicate your standard operating procedures (SOP) to ensure ongoing maintenance of the CMDB under the configuration management program.
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Use this template to assess capability to pass audits, adding to the template as needed to meet internal auditors’ requirements.
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Use this library to view sample workflows and a data model for the configuration management program.
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Use this template to elevate the construction of your IVR call flow tree by creating customer personas that allow you to better understand your key demographic.
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This storyboard offers insight into impactful strategies and beneficial enabling technologies to implement in your interactive voice response (IVR) approach to improve...
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Use this template to document your IT asset management strategy and approach.
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Use this methodology to create a business-aligned, coherent, and durable approach to ITAM.
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Use this tool to estimate key data points related to your IT asset estate, as well as your confidence in your estimates.
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Vending machines have been around for decades and they're getting new life as we look at ways to provide contactless distribution of many items in many industries. IT is...
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Read the Market Overview to understand what features and capabilities are available in ITAM tools. The right features match is key to making a data heavy and challenging...
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