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An effective project charter can help bring key stakeholders on board by clearly communicating the scope and benefits of your project. Use this template to organize your...
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Use this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features.
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Use this document to ensure you've made the proper considerations during planning, building and testing, and deployment of new software.
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Use this template to plan your vendor engagement strategy and ensure a continuous, collaborative, and mutually beneficial relationship with your vendor.
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Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...
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This template will provide sufficient information about service assets to enable the service to be effectively managed, assess the impact of changes, and deal with...
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Preparing a formal business proposal for a new service can be a challenge for many IT leaders. Use this template to obtain formal justification to move forward given the...
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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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Use this template alongside the Outsource Systems Management Project blueprint deck to draft an effective RFP that will ensure you have complete coverage of your...
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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