Build a Right-Sized Service Desk for Small Enterprise

The service desk is the backbone of IT. Leverage Info-Tech’s research to develop a strategic plan that improves service desk cost to serve, time to resolution, and...
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Outsource the Service Desk

In organizations where technical support is viewed as non-strategic, many see outsourcing as a cost-effective solution. However, a complete turnover of the service desk...
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Outsource Systems Management to Improve Capabilities and Reduce Costs

Outsourcing can extend your systems management capabilities and save money in the process, but many organizations report dissatisfaction with their outsourcing...
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