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Organizations that have determined a shortlist of co-location vendors (likely after the RFP process) should conduct additional due diligence before making the final...
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Defining help desk performance metrics can be difficult. Organizations with dedicated help desk environments must take the time to develop a performance tracking system...
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Space is often limited and expensive, so a clear and concise job posting that attracts the right applicants the first time around is critical for keeping costs...
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A co-location Service Level Agreement (SLA) provides a definition of performance for the negotiated service. SLAs ensure accountability on the part of the service...
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Vendor co-location site visits can validate decisions or uncover vendor inadequacies and biases. Conduct site visits to shortlisted data center co-location vendors to add...
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Knowledge is power. Go into your vendor negotiations with these tips and tools in your back pocket.
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Cutting costs can be an overwhelming and painful task, but knowing where to focus your efforts can make it easier. Take a look at our top ten favorite strategies. It...
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A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core...
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Avoid contract pitfalls and get a fair price on your telecom and mobility contracts.
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Address your knowledge and skill gaps with a learning plan template.
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